Legal
Privacy Policy
Introduction
This Privacy Policy describes how Arcticon and its affiliates (collectively "Arcticon", "we", "our", "us") collect, use, share, protect or otherwise process your information and personal data through our website https://arcticon.in (hereinafter "Platform").
We do not offer any product or service outside India and your personal data will primarily be stored and processed in India. By visiting this Platform or availing any product or service, you expressly agree to be bound by this Privacy Policy and the Terms of Use, and agree to be governed by the laws of India. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services or otherwise interact with us. Information we may collect includes:
- Name, date of birth, address, telephone/mobile number, email ID and proof of identity or address.
- Sensitive personal data such as bank account, credit/debit card or other payment instrument information, collected with your consent in accordance with applicable law.
- Behavioural data, preferences and other information you choose to provide, compiled and analysed on an aggregated basis.
- Information related to your transactions on the Platform and third-party business partner platforms.
If you receive an email or call allegedly from Arcticon seeking sensitive data like card PINs or net-banking passwords, never provide such information. Report it immediately to an appropriate law enforcement agency.
Use of Information
We use your personal data to provide the services you request. Where we use your data for marketing, we will provide you the ability to opt out. We use personal data to assist in handling and fulfilling orders; enhance customer experience; resolve disputes; inform you about offers, products and services; customise your experience; detect and protect against error, fraud and criminal activity; enforce our terms and conditions; and conduct marketing research, analysis and surveys.
Sharing of Information
We may share your personal data internally within our group entities and affiliates. We may also disclose personal data to:
- Sellers, business partners, logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment partners.
- Government agencies or authorised law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to respond to legal process.
- Third-party rights owners where reasonably necessary to enforce our Terms of Use, respond to rights infringement claims, or protect the safety of our users or the general public.
Security Precautions
To protect your personal data from unauthorised access, disclosure, loss or misuse, we adopt reasonable security practices and procedures. However, the transmission of information over the internet is not completely secure for reasons beyond our control. Users are responsible for ensuring the protection of their login and password records.
Data Deletion and Retention
You may delete your account by visiting your profile and settings on our Platform, or by writing to us at the contact information provided below. We may refuse or delay deletion in the event of any pending grievance, claims or pending shipments.
We retain your personal data for no longer than is required for the purpose for which it was collected or as required under applicable law. We may retain data in anonymised form for analytical and research purposes.
Your Rights
You may access, rectify and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.
You may withdraw your consent by writing to the Grievance Officer with the subject line "Withdrawal of consent for processing personal data". Please note that withdrawal of consent will not be retrospective and we reserve the right to restrict or deny services for which we consider such information to be necessary.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices and will alert you about significant changes as required under applicable laws.