Refund & Cancellation Policy

Cancellation Window

Cancellations will only be considered if the request is made within 3 days of placing the order. Cancellation requests may not be entertained if the order has already been communicated to the seller/merchant and shipping has been initiated, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

Damaged or Defective Items

In case of receipt of damaged or defective items, please report the issue to our customer service team within 3 days of receipt. The request will be entertained once the seller/merchant has checked and determined the issue at their end.

If you feel the product received does not match what is shown on the site or your expectations, please bring it to the notice of our customer service within 3 days of receiving the product. The customer service team will review your complaint and take an appropriate decision.

Warranty Claims

In case of complaints regarding products that come with a manufacturer's warranty, please refer the issue directly to them. Arcticon will assist where possible during the warranty period.

Refund Processing

In case of any refunds approved by Arcticon, it will take 3 days for the refund to be processed to you from the date of approval.